06-07 May 2018
20- 21 Sha'ban 1439 H
\forum 2018Speakers \ Mr. André MACK

Mr. André MACK

Director
Lausanne Hospitality Consulting SA (LHC)

Profile

André has an extensive career in the in-flight catering industry and specialized in the areas of customer service and business process re-engineering.

He is Director, Lausanne Hospitality Consulting, and faculty member, Ecole hôtelière de Lausanne, coaching students through their final study professional project. André facilitated seminars on product development, strategic resilience, branding and customer service strategies within the hospitality and tourism industry. The consulting mandates in operational and quality auditing of hospitality business units, implementation of country hotel classification systems, re-engineering of management and operational processes, project management for hotels new builds, strategic business analysis, as well as the development of hospitality learning centers, have allowed him to touch base in New York, Sydney and many countries between these two destinations.

André holds an MBA from Hult International Business School and is both alumni of University St. Gallen and Ecole hôtelière de Lausanne. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.

Besides walking with his two children and his wife, André appreciates particularly good gastronomy and the unique atmosphere of a Swiss chalet with its chimney fire.